Help and advice

Finding your dream bridal gown online should be exciting and completely stress-free. Here you will find clear answers regarding our curated dresses, sizing guidance, and delivery process.

Frequently asked questions

At The House of Ivory Boutique, we believe luxury bridal style should be accessible to everyone. Explore our common queries below to help you shop with confidence.

How do you ensure pre-loved wedding dresses are in pristine condition?

We inspect every single gown with immense care. Our team thoroughly examines the fabric, beading, seams, and stitching before approving any dress for our boutique. If we are not completely satisfied with the quality, you will never see it listed on our website.

How do I choose the correct size when buying online?

We always advise brides to carefully double-check their measurements against our sizing guide. Bridal sizing often runs smaller than high-street fashion, so as a standard rule of thumb, we recommend choosing one size up from your usual day-to-day dress size.

What is your return policy if the dress does not suit me?

We completely understand that ordering a wedding dress online can feel daunting. To give you total peace of mind, we offer a 14-day return window from the date your order is delivered, allowing you to try on your dress in the comfort of your home.

How long will it take for my dress to arrive?

Delivery can take up to 10 weeks from the date of your order. If your wedding date is approaching soon and you require your dress more urgently than 10 weeks, please call us directly so we can check availability and discuss express options.

Do you offer in-person fitting appointments?

We operate exclusively as an online boutique and do not offer in-person appointments at present. This approach helps us keep overheads low and pass exceptional savings on to you, offering premium bridalwear at truly affordable prices.

Do you also stock veils and bridal accessories?

Yes, we offer an exquisite collection of finishing touches to complete your wedding day look, including bridal veils, sparkling tiaras, hairpieces, and bespoke jewellery designed to complement both brand-new and pre-loved gowns.

Ready to find your dream dress?

Explore our beautiful collection of affordable, handpicked new and pre-loved gowns and discover the perfect look for your walk down the aisle.